AVA has training courses to meet the needs of both standard operators and system supervisors. AVA also undertakes one-to-one training to give complete confidence to those unfamiliar with the Windows environment. AVA supplies a training database as part of the standard installation. This can be regularly and easily updated from the live data and allows self training and exploration of all features with the complete security of not effecting the business data.
In addition to standard telephone, email support and on line help, AVA is proud to offer dial in remote learning support. This allows AVA to see the end users screen in real time. AVA use this to quickly teach users about new features, refresh a user's knowledge of occasionally used functionality within the program and discuss future features and enhancements. AVA can also offer 24 hour fault reporting with unique incident references.